Customer Care
Shipping
International delivery standards, tracking, and product care shaped since 2010 through client and partner relationships.
Carriers and tracking
- Orders are generally prepared and handed to the carrier within 3/7 business days, unless checkout shows a different timing.
- PanamaHatters works with qualified operators such as UPS, DHL, SDA, or equivalent partners selected according to destination.
- Once the order is processed, the customer receives a tracking code to follow each delivery step.
- If the carrier cannot complete delivery, notices or new attempts may be managed according to the carrier rules.
Packaging and protection
- Each hat is packed with specific attention to crown, brim, and protection during transit.
- Packaging uses recycled cardboard and materials chosen to preserve the product without compromising the experience.
- Where applicable, authenticity labels, care notes, and insurance options may be included.
Costs and timing
- Standard shipping: EUR 6
- Express shipping: EUR 9
- Final rates, available timings, and express services are confirmed at checkout according to country, address, and order content.
- For gifts, hold-for-pickup, or special delivery notes, use checkout notes or contact client care before purchase.