Customer Care
Shipping
Lead times, carriers, packaging, and operational delivery conditions.
Carriers and tracking
- Orders are generally dispatched within 3/7 business days.
- Reference carriers shown on the legacy site are UPS, DHL, and SDA.
- Once the order is processed, the customer receives a tracking code by email.
Packaging and insurance
- Packaging is based on recycled cardboard with special care for hat protection.
- Authenticity labels and optional insurance details may be included when applicable.
Reference rates
- Standard shipping: EUR 6
- Express shipping: EUR 9
- Final rates are confirmed at checkout depending on destination and order content.