Customer Care
Shipping
International delivery standards, tracking, and product care shaped since 2010 through client and partner relationships.
Carriers and tracking
- Orders are generally prepared and handed to the carrier within 3/7 business days, unless checkout shows a different timing.
- PanamaHatters works with qualified operators such as UPS, DHL, SDA, or equivalent partners selected according to destination.
- Once the order is processed, the customer receives a tracking code to follow each delivery step.
- If the carrier cannot complete delivery, notices or new attempts may be managed according to the carrier rules.
Packaging and protection
- Each hat is packed with specific attention to crown, brim, and protection during transit.
- Packaging uses recycled cardboard and materials chosen to preserve the product without compromising the experience.
- Where applicable, authenticity labels, care notes, and insurance options may be included.
Costs and timing
- Italy & EU: complimentary standard delivery (3–5 business days). Express optional (Italy €20, EU €25).
- United Kingdom & Switzerland: complimentary standard delivery; Express €30 (complimentary above €500). Duties and taxes may apply.
- USA, Canada & Middle East: international delivery from €35 (complimentary above €550). Duties and taxes may apply.
- Rest of world: zone rates from €45 (complimentary above €600 where available). Duties and taxes may apply.
- We do not currently offer fully prepaid duties (DDP) on all destinations. Local duties and taxes may be charged by the carrier or customs.
- Final rates, available timings, and express services are confirmed at checkout according to country, address, and order content.
- For gifts, hold-for-pickup, or special delivery notes, use checkout notes or contact client care before purchase.