Customer Care
Returns and refunds
Operational rules for returns, exchanges, and refunds based on the reference site.
Return window
- The historical reference indicates a 14-day return window from delivery.
- Items must be unused, intact, and returned with original packaging.
- Proof of purchase is required to process the return.
Refunds
- Once the return is received and checked, the customer is informed of the outcome.
- If approved, the refund is issued to the original payment method.
- Shipping costs are not refundable according to the legacy reference.
Exclusions
- Items showing signs of use are not eligible for a full refund.
- Sale or discounted items are excluded from refunds in the historical reference.