Customer Care

FAQ

Quick answers about orders, shipping, returns, and support.

Frequently asked questions

How long does shipping take? On average 3/7 business days, unless checkout shows a different timing.
Will I receive tracking? Yes, a tracking code is sent once the order is processed.
Can I return an item? Yes, within 14 days if unused and in original packaging.
When do I receive the invoice? After shipment.
How do I contact the team? Via info@panamahatters.com or WhatsApp +39 393 507 3692.
Who helps with sizing? The Private Desk can assist before purchase with fit, proportion, and use guidance.