FAQ
Quick answers about orders, shipping, returns, and support.
Frequently asked questions
How long does shipping take?+
On average 3/7 business days, unless checkout shows a different timing.
Will I receive tracking?+
Yes, a tracking code is sent once the order is processed.
Can I return an item?+
Yes, within 14 days if unused and in original packaging.
When do I receive the invoice?+
After shipment.
How do I contact the team?+
Via info@panamahatters.com or WhatsApp +39 393 507 3692.
Who helps with sizing?+
PanamaHatters client care can assist before purchase with fit, proportion, and use guidance.
How should I care for the hat?+
Avoid heavy rain, excess humidity, and heat sources. Handle it from the brim and store the shape in a box or on a dry surface.
What makes a PanamaHatters piece different?+
Italian proportion, Toquilla weave, and a selection built for travel, sun, and real use.
Where does the Panama hat come from?+
Toquilla fibre is worked in Ecuador; PanamaHatters completes the aesthetic choice with house finishes and proportions.
What is Goldish?+
A request-based service for precious details, collector pieces, and limited productions reviewed by PanamaHatters.